Membership Cancellation

Canceling XYPN Membership

We’re sorry to hear you're considering canceling your membership, but we completely understand that plans and needs can change. Before you finalize your decision, we’d love to offer the opportunity to connect with one of our Member Experience Specialists. In a brief consultation, we can discuss any challenges you may be facing, explore services that might better meet your needs, or simply answer any questions you have about your current benefits. Our goal is to make sure you're getting the most value from your membership. If you'd like to talk things through, you can easily schedule a call with us here. We're here to help!

However, if you're sure about your decision, you can request a cancellation by following these steps in your XYPN Portal:

1. Log in to your XYPN Portal.
2. Click the gear icon to access your Settings.
3. On the top navigation icons, click "Status."
4. Click "Cancel my Membership."
5. Fill out the cancellation form and click "Submit." 
6. That's it! We'll be in touch with a cancellation confirmation.

Cancellation Policy: All cancellation requests must be submitted by the 20th of the month at 5 pm (MDT) to be processed by the end of the month. There are no exceptions to this policy.

For example, if you submitted your cancellation request prior to November 20th at 5pm MDT, you would effectively be off-boarded on the last day business day of November. Please note that your membership will remain active until the end of the month, allowing you to continue accessing all the benefits of membership during this period.

Our policy ensures we have sufficient time to manage the necessary administrative tasks associated with cancellations. Given the complexity of our partnerships and the systems involved, this timeframe allows us to facilitate a smooth transition for our members and to support any potential retail relationships you may wish to establish with our partners after cancellation.

If you have any questions or need assistance, please don’t hesitate to reach out to us at membership@xyplanningnetwork.com. We value your membership and are here to help!

Removing a Firm Member from XYPN

Would you like to remove an additional firm member from your XYPN membership? Please follow these steps to cancel their membership:

1. Navigate to your XYPN Portal.
2. Find "My Firm" on the left-side navigation.
3. Click the ellipses next to the advisor's name you wish to remove.
4. Answer a few questions, and they'll be on our list to remove!

Cancellation Policy: All cancellation requests must be submitted by the 20th of the month at 5 pm (MDT) to be processed by the end of the month. There are no exceptions to this policy.

FAQs

Can I cancel my membership at any time? Yes, but there are a few instances to note:

• You may need to complete an Initial Registration buy-out if you have yet to meet the terms of the 12-Month Initial Registration Contract you had signed before working with our Compliance Team (see below for more information).
• If you pre-paid for annual membership dues, you will not be reimbursed if you choose to cancel your membership after pre-payment.

If the firm owner cancels membership, what happens to the additional firm members at the firm? 

If the firm owner cancels their membership, the memberships of all additional firm members will also be terminated.

What is an Initial Registration (IR) Buyout?

When a member enters into a year-long Initial Registration (IR) contract with XYPN's Compliance Team, they also commit to a year-long XYPN membership contract. If a member wishes to cancel before the end of the term, they are required to "buy out" the remaining balance of their contract.

As outlined in the IR contract: "To cancel this membership contract, a termination fee will apply for the lesser of six months of membership dues at the time of signing this contract, or the monthly payment for the cumulative remaining months of the 1-year term at the existing membership price point."

This ensures that all contractual obligations are met while allowing members to transition out of the agreement as needed.

Contact

For questions about canceling membership — whether for yourself or another member of your firm— please contact the Membership Team directly at membership@xyplanningnetwork.com. We’re here to help!