Contacting the Member Experience Team by Phone
As an XYPN member, you have multiple ways to connect with the Member Experience (MX) Team — including consultation calls, Annual Membership Reviews, and our phone line. Our phone system runs through Ruby, a virtual receptionist platform that helps route your call to us quickly and efficiently.
Why Call?
Calling can be a great option when you need:
- Quick, personalized guidance on membership, tech, billing, and more
- A way to share feedback about your experience
- Real-time answers or direction from the MX team while you’re on the line
How to Connect with Us
Follow these steps to call the Member Experience Team:
- Log in to your Member Portal
- Go to the Help & Support tab on the left side (heart icon)
- View our current phone line: (406) 413-9200
Response Expectations
Here’s what happens once you call:
- A Ruby receptionist will receive your call request
- The receptionist will send your request to our MX Team
- A Member Experience teammate will reach out within 24 hours to follow up on your request
We’re Here to Help
Your experience as an XYPN member matters to us. Whether you have questions, need guidance, or just want to share feedback, our Member Experience Team is here to support you every step of the way. Don’t hesitate to give us a call when you need us — we’re happy to help.